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LukashPLukashP 

[Knowledge] Article version used on Case

Hey,
I have a question about article version used on Case.
As far as I'm aware, the CaseArticle table stores the CaseId and ArticleId. The ArticleId is in fact the Article Id, not Article Version Id.
How to then get the information which version was used ? I can't see a specific column for this ...

Best Answer chosen by Admin (Salesforce Developers) 
francoisLfrancoisL

If you use the API version 24, you can see a new field called ArticleVersionNumber that allow you to set which version number as been link to the case.

 

Great, isn't it?

All Answers

francoisLfrancoisL

If you use the API version 24, you can see a new field called ArticleVersionNumber that allow you to set which version number as been link to the case.

 

Great, isn't it?

This was selected as the best answer
LukashPLukashP

I agree, great :)

 

A bit outside of subject, but connected ... Is there a tool (like Real force explorer or workbench.developerforce.com) that allows you to do queries in API 24.0 ? I have only seen 23.0 so far.

francoisLfrancoisL

Sorry, I do not know the answer to this questions.

SFDC_LearnerSFDC_Learner

Hi,

 Can u plz give the solution to the following questions.

 

1. Can we insert multiple Knowledge articles at a time using either salesforce customization or coding from system log or from apex class?

 

2. If it is possible list of articles insertion at a time, then how can i relate these articles to a particular case? While inserting any articlefrom system log it shows all fields which are in article is not writable? so as per my understanding, its not possible to insert bulkarticles or a single article from any apex code? is my understading correct?

 

3. To relate the articles to a case, i went through case related list -> articles section -> clicked on new button -> then i chosen anarticle type .................then i created a new article. Now this article created from case related list  is related to that particular case. But while going with any dataloader or any list insertion from code how can we related all the list of articles to case? here i can able to see  sourceid field on article, but its not useful to enter case id. Because all fields which are from articles object are not writable.? 

 

 Please give your valuable reply.

 

 Thanks

LukashPLukashP

Hey,

Please create another thread as those questions are not relevant to my thread.

I'm sure Francois or me can help you.

SFDC_LearnerSFDC_Learner

Yes i created. can u plz give the answers to my questions?

 

SFDC_LearnerSFDC_Learner

Hey, i posed in general development section. plz provide the solution.