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VKrishVKrish 

How to change 'send an email' default status

Hi All

 

We are using salesforce for office Desktop Integration. When an Email is sent to salesforce from Outlook, it creates a task to the appropriate contact/lead.

But with the status 'Call Completed'. But instead I want the status to be 'Email Sent'. This is same case even when you use 'Send An Email' button of a contact. Even there I want the status to be 'Email Sent' and not 'Call Completed'.

I think the functionality is handled via 'Log a Call' (which default status is Call Completed) instead of 'Send An Email'

 

Any of you faced the same problem? How did you resolve it?

Any idea how to change the status of Send An Email functionality without using VF page? Or writing the custom VF page is the only solution?