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Escallation rules

What are the Escallation rules?

Best Answer chosen by Admin (Salesforce Developers) 
sanjdevsanjdev

Hi,

 

“Escalation Rules” establish standard response times and actions to take when issues are not addressed by the assignee or submitter within those response times.

 

To implement the same in salesforce follow below  link

 

http://login.salesforce.com/help/doc/en/creating_escalation_rules.htm

http://login.salesforce.com/help/doc/en/customize_escrules.htm

 

Mark it as resolved if it helps you.

All Answers

sanjdevsanjdev

Hi,

 

“Escalation Rules” establish standard response times and actions to take when issues are not addressed by the assignee or submitter within those response times.

 

To implement the same in salesforce follow below  link

 

http://login.salesforce.com/help/doc/en/creating_escalation_rules.htm

http://login.salesforce.com/help/doc/en/customize_escrules.htm

 

Mark it as resolved if it helps you.

This was selected as the best answer
Navatar_DbSupNavatar_DbSup

Hi,

 

Create case escalation rules to escalate cases automatically if they are not resolved within a certain period of time.

Typically, your organization will have one escalation rule that consists of multiple entries which specify exactly how the cases are escalated. For example, your standard case escalation rule could have two entries: cases with Type set to Gold are escalated within two hours, and cases with Type set to Silver are escalated within eight hours.

you have follow these links.

 

http://ap1.salesforce.com/help/doc/en/creating_escalation_rules.htm

 

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