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nivyajnivyaj 

Cases: how do I include the header of the email if case is email-to-case by outlook

Setup:

When a user does email-to-case the created by field is an automated case user.

 

 

Questions:

  1. How do I detect if it was by outlook?
  2. I need to get the orignal sender. I am trying to get the header of the email but I cannot get it for Outlook... Any ideas on how to get the original sender's email or how to get the header?

 

Thanks