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AniltAnilt 

Help on Email 2 Case

Hi All,

 

I've setup the Email to case in my login, Created Routing Address and Added Email related list to the Case through Page Layout.

 

I've Sent few mails through Case and able to see the mails in the routed email address

 

So Question is that, Is this the case management through Email to Case?

 

I'm totally confused...whatz the use of email to case? Please let me know

 

 

Best Answer chosen by Admin (Salesforce Developers) 
MagulanDuraipandianMagulanDuraipandian

https://na12.salesforce.com/help/doc/en/customizesupport_email.htm

 

Check this link...

 

Regards,

Magulan D

Salesforce.com certified Force.com Developer.

 

SFDC Blog

 

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