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Help on Email 2 Case
Hi All,
I've setup the Email to case in my login, Created Routing Address and Added Email related list to the Case through Page Layout.
I've Sent few mails through Case and able to see the mails in the routed email address
So Question is that, Is this the case management through Email to Case?
I'm totally confused...whatz the use of email to case? Please let me know
https://na12.salesforce.com/help/doc/en/customizesupport_email.htm
Check this link...
Regards,
Magulan D
Salesforce.com certified Force.com Developer.
SFDC Blog
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