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tbfan6789 Question on deepclone and heap errors
Currently in Salesforce, we escalate cases by creating a Level 3 parent case and tie it to the existing case via parentID. We have a method in place that will copy the attachments from the child case and place them on the parentcase using deepclone. Just recently we've been receiving heap errors on one case that has an attachment over 15MB, which prevents the L3 case from generating. Is there anyway to get around this? Our L3 team need the attachments to copy over.