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Shivanath DevnarayananShivanath Devnarayanan 

Trigger Workflow Rule on CaseTeamMember

Hello Everyone,

 

The business case I have is : Send out Email Alerts when a User/Contact is added to the Case Team.

 

Sounds simple enough, but I tried going through and found that CaseTeamMember does not allow Triggers and Workflows.

 

Is there any way to send out the email alerts when a User/Contact is added to Case Team or am I missing something?

 

Appreciate any help

 

Thank you 

Best Answer chosen by Admin (Salesforce Developers) 
sfdcfoxsfdcfox

How quckly do the case team members need to be notified? Would it suffice if they were notified belatedly? You could use a Scheduled Batch Apex function to query members created since last run, and notify them in a batch (say, every hour or every day).

All Answers

sfdcfoxsfdcfox

How quckly do the case team members need to be notified? Would it suffice if they were notified belatedly? You could use a Scheduled Batch Apex function to query members created since last run, and notify them in a batch (say, every hour or every day).

This was selected as the best answer
Shivanath DevnarayananShivanath Devnarayanan
Hello sfdcfox ,

Yeah I eventually had to go for the batch .. Just wanted to check if there is a better solution ..

But batch works fine .. Thank you for your quick response :)