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darcusmietzdarcusmietz 

Workflow to Email Lead Owner After No Activity

I'd like to create a workflow that emails a lead owner after 24, 48, an 72 hours of no activity. The stipulation is that I would like these time durations to be business hours rather than standard hours. Has anyone done this before? My initial thoughts are to create three custom fields on the Lead which calculate those times. 

 

Does anyone know of a better way to do it?