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VKumar2013
Web-to-Case and Email-to-Case
Hi,
We are using SFDC's web-to-case and email-to-case options to get updated Case and Contacts records. This is working fine in Sandbox, but in production Case record is created and Contact record is not created when web-to-case scenario.
In Email-to-case scenario both Case and Contacts are getting created if not the having the same contact in Contact object. But web-to-case scenario only Case records is creating and Contact records is not getting created.
Could you please help me whether I need to enable something here.
Thanks in Advace,
VKumar.
Check out is there any Validation Rule/Required field hindering creation of records.