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Sanchivan SivadasanSanchivan Sivadasan 

Why does report shows zero records for Customer Portal User?

Hi there,

 

I tried log in as a Customer Portal User and run a report, but I get zero results. I go to the record tab and I am able to see the record as the user. So the user does have access to the record, but I can't see the record on the reports. Does anyone have this issue?

 

I have already checked the following:

1. The report folder permission is set to This folder is accessible by all users, including portal users 

2. The custom object is enabled for Reports

3. The object that we are reporting is a Child of an Object which is a Child of Account. I tried creating custom AccountShare record for the Customer Portal user even though the user should automatically have it, but that didn't work either.

 

Thanks.

 

Sanch S.