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VikashTiwaryTBNVikashTiwaryTBN 

Live agent Customizations


Hi All

We have few queries, I hope you would help us to sort it out.

1. Is there a way that We can use pre chat form for live agent (visitor side) to insert new case and thus id generated could be passed to service cloud console So that agent on console side can have that case opened for reference while chat?

2. However, We tried passing pre Chat data to service cloud console following below link but even that did not work.
http://www.salesforce.com/us/developer/docs/live_agent_dev/Content/live_agent_pre_chat_forms.htm

Any help would be much appreciated.

Thanks.

CurryMan85CurryMan85

Are you using a visualforce page, or a custom pre-chat form on your site to collect the data?