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SFDC 007SFDC 007 

Implementing Queue sharing rules(Assignment rules) for Private custom Object

Hi,

 

 How to implement the queue sharing(assignment rules) for a private custom object, Is it possible to implement assignment rules for a custom object apart from "Leads" and "Cases" , Please let me know

 

Thanks in Advance

Best Answer chosen by Admin (Salesforce Developers) 
BharathimohanBharathimohan

Hello,

 

No, you cannot have assignment for any objects apart fro Cases and Leads.

But you can have Workflow rules and Field Updates combination, to update the owner of the record to a Queue or Public Group.

 

 

Like when country is "India" (Workflow Entry Criteria), change Owner of the record to "India Members" (Field Update).

 

"India Members" can be a Queue or Public Group.

 

Regards,

Bharathi
Salesforce For All

Mark this post as solved, if it helps you

All Answers

BharathimohanBharathimohan

Hello,

 

No, you cannot have assignment for any objects apart fro Cases and Leads.

But you can have Workflow rules and Field Updates combination, to update the owner of the record to a Queue or Public Group.

 

 

Like when country is "India" (Workflow Entry Criteria), change Owner of the record to "India Members" (Field Update).

 

"India Members" can be a Queue or Public Group.

 

Regards,

Bharathi
Salesforce For All

Mark this post as solved, if it helps you

This was selected as the best answer
SFDC 007SFDC 007
Thanks a lot, I created a field update workflow and it worked. Thanks for the info again :)