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Lucifer Case reporting on time spent by owners
Hi there,
I am asked to create a report to see how long an owner owned a case. For eg Case is created by me and owned it for 5 hours, then assigned it to A for 3 hours and finally assigned it to B and he closed it after 3 hours. So I need a report about all these users and their time. Just like case history, I created a case child object called Caseowners but I know it involves apex coding to do this. Can some one help me on this or give me a sample code?
Thanks.
This would involve writing a trigger. Are you familiar with them? Have you written any Apex in the past?
Hi Ryan,
I did write few triggers in my experience but some how this looks complicated.