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icejohn2508
Create Button on Case E-Mail Template "Send E-Mail Close Case"
Hello All,
Our support agents our requesting a "Custom Button" on the Case E-Mail template. What they would like is the ability to click a "Send E-Mail and Close Case" button. Once clicked the e-mail would be sent to the customer and the agent would be redirected to the Case Close page.
Has anyone tackled a similar request? I am a novice to Apex Code and Visualforce, so any assistance is greatly appreciated.
Thanks,
Javascript will help you a lot with this task... make sure you have to execute javascript when button is clicked.
Here's a very basic example running on an Opportunty Record: (Keep in mind it's not doing anything, but it can give you a head start on what you want to do)
There is also a possibility to create a workflow rule from Email Messages to update a parent case based on information contained in the email.