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Live Agent customization

Hi Experts ,


I would like to know som way to customizations in chat functionality in below manners :


1) How I can give an option to clients to email the chat transcript to them. rather than saving the file. Please share the way / code I can accomodate by putting a button on chat window for clients.


2) How can we customize the messages like " agent is typing" to something else


Help will be much appreciated


// @



Thanks alot



Hi experts,


PLease let me know any possible ways for this