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Syncrun error with Outlook Edition

I'm piloting Salesforce.com to a small group of users, and the first user in the field to try and install outlook edition and synch up was asked to enter his log in credentials when he clicked synch (he'd already entered them in the setup) and was given this error: "Unknown Exception in Synchrun: API request" and he couldn't synch. 
Does anyone have any ideas what might be causing that? 

Are you login in from outside your organization from a home network maybe? Try entering your security token after your password when login in. We had this same problem with the excel connector when syncing reports when a user did it from her house. I had her paste in the security token and it worked.