function readOnly(count){ }
Sign Up ›
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
Learn More

Browse by Topic
ShowAll Questionssorted byDate Posted
+ Start a Discussion
tag2010tag2010 

Disappearing emails

Has anyone else had a problem with emails disappearing?  I've sent an email to an Account and it appears in Activity History and the HTML Email Status Report.  So far, so good.  However, I've noticed that some of the emails I've sent have disappeared a few days later (i.e. they are no longer listed in Activity History and the HTML Email Status Report).  Is this a problem with Outlook sync?  Anyone else noticed this?
wsws
Have you checked your recycle bin in Salesforce.com to see if (and possibly) when it was deleted?  That might help narrow down what might have been done and give more info to further troubleshoot the problem.
tag2010tag2010

Hi,

That is the weird part.  They are not in the recycle bin.  One day they are in the activities category and email status report and the next day they are gone.  This has not happened with all records, only 2 or 3. 
wsws
Have you logged a case with support?  If so, what is your case #?
tag2010tag2010
I think it may be a Blackberry sync issue.  I'll check on it a bit further before I start a case.  thanks.