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JohanLiljegren
Connect for Lotus Notes ==> Lotus Notes refuses to start
After installing "Connect for Lotus Notes", my Lotus Notes client refuses to start and neither Salesforce.com support nor our internal Lotus Notes support manages to help me fix it.
So, any ideas on how I should troubleshoot?
What I did thus far:
Any ideas or things I should be checking?
I really need to get this up and running, but being a rather new product there's not much support for it.
Thanks in advance,
//Johan Liljegren
Message Edited by JohanLiljegren on 12-21-2007 05:06 AM
So, any ideas on how I should troubleshoot?
What I did thus far:
- Added a registry value to make the log file more verbose => no real error messages that gave me any more clues
- Checked my notes.ini file to make sure that it contains
AddinMenus=sfdcmenu
which it does
Any ideas or things I should be checking?
I really need to get this up and running, but being a rather new product there's not much support for it.
Thanks in advance,
//Johan Liljegren
Message Edited by JohanLiljegren on 12-21-2007 05:06 AM
Try this and let me know whether or not it solved your problem.
//Johan
I checked my own notes.ini to see where the addinmenus line was physcically placed and it is in the Middle of the .ini file.
This in really disconcerting!! The sad thing is that I have logged a case, and no one responds to it. I don't think the Salesforce people have a clue either.
Make sure Lotus Notes is closed:
If this does not work for you, you may want to consider reinstalling Lotus Notes. In doing a search on the machines that did not function we found there were multiple notes.ini files and sometimes they were located on a different drive (they had c:\ and a d:\ etc.) Essentially, our Lotus Notes guru was able to resolve the problem after all the above steps failed by doing an uninstall and reinstall and use the default locations for Lotus Notes.
I hope this helps. These are only recommendations based on how it worked in our environment and not any relation to a salesforce.com com expert or support individual.
Cheers,
Nakeva
We usually end up with the user saying "Never mind" and leave it.