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PDXMarinerFan
Outlook Password Popups
Ever since I installed Connect for Outlook 3.2, now my Outlook 2007 repeatedly asks for the user name and password for all of my e-mail accounts. I have tried everything that I can find on the subject. Including uninstalling Connect, Creating a new mail profile. In the last 3 days, four other consultants I now have identified the exact same problem on either their computer or a client's computer.
Is it possible Connect for Outlook has been recently updated that includes a new bug? Has anyone run into the problem and figured out to fix it.
This sounds very much like a problem that surfaced before having to do with the installer wiping out a registry key. I remember at least two threads.
http://community.salesforce.com/sforce/board/message?board.id=desktop_integration&message.id=166
http://community.salesforce.com/sforce/board/message?board.id=desktop_integration&thread.id=362
If you are comfortable with the registry, check to see what is in this key:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders
Click Start and then Run. Enter regedit and then click OK. Navigate down to the key above to see if that is the problem.
I am hardly a registry expert, but that does not look right. If you have a System Restore point shortly before you installed 3.2.xxx, you might try restoring your PC and then taking a look at that key again to see what it contains.
I had the same problem with 3.x. Once I confirmed that the problem was the registry, I became an instant "expert" on exporting and importing registry keys. With trepidation, I exported that key. Installed 3.2 and then restored the key. I used this as my bible - a nice, not-too-technical how-to:
http://www.theeldergeek.com/windows_xp_registry.htm
Don't know what happened with the links to the other two threads here. But one had a latest post of 2/27/2008 and the other a latest post of 8/23/2007.
Message Edited by Harry James on 04-23-2008 04:23 PM
Hi Harry,
Thanks for your help. I think I finally have it fixed. With your suggestions and finding the other message thread, I fixed the following registry key:
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders
1) Create new Windows User Account.
2) Start RegEdit.
3) Go to above key. Export the key to a .Reg file that you can easily find when logged in as your normal user account. For me I saved to C:\ .
4) Logout of new User Account.
5) Login back to normal User Account.
6) Start RegEdit
7) Import .Reg File
8) Reboot PC
9) Restart MS Outlook
10) Click on Send & Receive. Enter and Save Password as requested for each e-mail account.
11) The next time, I logged in, it didn't ask for the passwords anymore! :smileyhappy:
Mark
Go Mariners!
If the manual method dies not work then you can choose Outlook Password Recovery Tool. . Outlook Password Recovery tool (http://www.filerepairtools.com/outlook-password-recovery.html) scans the pst file and generate around six passwords that you can used to login in Outlook.