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kevindotcarkevindotcar 

Cases stored three times?

Hi all,

I apologize if this is a presumptuous statement- but I ran a report of our organization's cases, and it looks like (to my eyes) case  records are being stored three times-   Once to create the case, twice to modify it, and thrice to close it.

Is this true?

If so- it there a "best practices" for minimizing the space used from using cases?


Thanks in advance.

KC



Message Edited by kevindotcar on 05-21-2008 10:54 AM

Message Edited by kevindotcar on 05-21-2008 10:54 AM

Message Edited by kevindotcar on 05-21-2008 11:48 AM
jpizzalajpizzala
Could you provide a screenshot so we could see this in action?  I'm not quite sure I understand.

When a case is created, it is stored in one record.  All modifications to that case will be stored in a single record - which is assigned a unique 15 character Salesforce Id.

Do the "duplicate" cases coming up in your report represent records with different Salesforce Id values?