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kevindotcar
Cases stored three times?
Hi all,
I apologize if this is a presumptuous statement- but I ran a report of our organization's cases, and it looks like (to my eyes) case records are being stored three times- Once to create the case, twice to modify it, and thrice to close it.
Is this true?
If so- it there a "best practices" for minimizing the space used from using cases?
Thanks in advance.
KC
Message Edited by kevindotcar on 05-21-2008 10:54 AM
Message Edited by kevindotcar on 05-21-2008 10:54 AM
Message Edited by kevindotcar on 05-21-2008 11:48 AM
I apologize if this is a presumptuous statement- but I ran a report of our organization's cases, and it looks like (to my eyes) case records are being stored three times- Once to create the case, twice to modify it, and thrice to close it.
Is this true?
If so- it there a "best practices" for minimizing the space used from using cases?
Thanks in advance.
KC
Message Edited by kevindotcar on 05-21-2008 10:54 AM
Message Edited by kevindotcar on 05-21-2008 10:54 AM
Message Edited by kevindotcar on 05-21-2008 11:48 AM
When a case is created, it is stored in one record. All modifications to that case will be stored in a single record - which is assigned a unique 15 character Salesforce Id.
Do the "duplicate" cases coming up in your report represent records with different Salesforce Id values?