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tomd Outlook/SalesForce Sync Issues
Here is my issue:
My company recently took on an "Inside Sales" department. We took around 200 accounts from our other salespeople, and had them transferred over to the new dept. Along with the accounts, obviously numerous contacts associated with the accounts had their ownership changed as well. When the salespeople who lost the accounts are syncing through outlook, they keep re-creating the contacts that are no longer theirs. How can I get this to stop. Every other day I have to do a mass delete of contacts because of the duplicates that keep being created. If you need more information, please let me know. I need this resolved.
Thanks
Lori_Try removing "salesforce.com" on the Contact's category in Outlook. That should stop it from syncing to SF.