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A few users (not all) receive "Runtime Error!" message that locks up MS Word

Two of 53 users are receiving the following error message and locking up their Word.

Runtime Error!

Program: C:\Program Files\Microsoft Office\Office\WINWORD.EXE

This application has requested the Runtime to terminate it in an unusual way. Please contact the application's support team for more information.

We have Outlook 2003 and Word 2000. We're on the Enterprise edition of Salesforce.

Any suggestions?

Thanks in advance

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