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Considering a Move from Outlook to Gmail -- SF implications???
We have 25 salesforce users and have been using Outlook and Salesforce for 5 years. We're considering a switch to GMail. All of our emails have been stored in Salesforce. Any recommendations, websites, links, etc. on best practices and considerations that we should be researching before making such a move?
We're in the process of making just this move right now. We have GMail working fine and all our mails coming in and out OK.
With regards to integration to salesforce, I'd say it depends what you want to achieve. In some ways GMail is better to use than Outlook but in others, not.
Good things
Things to note
Bad things
In this section of my reply, first please note that not all of our support questions have been answered by SF yet sosome of these things may change.
Second, we are an IT company with a very geographically diverse customer base. We develop software for ourselves and also on behalf of customers and other software houses. We therefore rely heavily on email and chat etc towork with customers.
Despite these problems we're having I am not regretful that we've gone down the Google route. After all, SF and Google constantly make new releases and I expect solution to these issues in a release or two.
Good luck.
As Salesforce and Google Apps users ourselves, we built Cirrus Insight as an app to connect the two, bringing context from Salesforce into Gmail and allowing us to update Salesforce without leaving the inbox. We use it everyday and we've found that many other organizations find it useful, too. It's available on the AppExchange:
https://sites.secure.force.com/appexchange/listingDetail?listingId=a0N30000004fnkUEAQ