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greenstork Add Email from Outlook new task status defaults to Unable to Complete
When creating a new task by adding an email from Outlook to Salesforce, the status for the newly created task defaults to Unable to Complete (one of our completed tasks statuses). Is there any way to change this default status to Completed?
MEstesI apologize for a 1/2 answer, I can't remember where I read this or even if it was this program. But I seem to recall something about programs defaulting to the first "closed" option available when automatically closing tasks. So if you have more than one closed status field, it will grab the first one. you might try reordering your status fields and see if that helps...