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GambroGambro 

Outlook Connect: related objects all disappeared when adding email

I've been attempting to configure the O_Dictionary.xml file for Outlook Connect and have managed to cause all the labels of my standard objects to disappear om the 'Related To' tab when adding an email.  I believe it may be caused by the two entries highlighted in red below.  I've tried uninstalling Outlook Connect and deleting the SM registry, removing the suspected entries from the .xml file, but nothing seems to bring back the standard objects.

 

Any ideas?

 

<OverrideOptions value="true">
        <CanModifySyncEntities value="false" />
        <Sync entity="Contact" value="true" />
        <Sync entity="Event" value="true" />
        <Sync entity="Task" value="true" />
        <CanModifySyncDirection value="false" />
        <SyncDirection entity="Contact" value="Import" />
        <SyncDirection entity="Event" value="Import" />
        <SyncDirection entity="Task" value="Import" />
        <CanModifyConflictResolution value="false" />
 <PutRegistry name= "AddShortcuts" type="string" value="false"/>
 <PutRegistry name= "AddTextToToolbar" type="string" value="true"/>
 <PutRegistry name= "AutoLogin" type="string" value="false"/>
 <PutRegistry name= "AutoSearchForContactAssociations" type="string" value="false"/>
 <PutRegistry name= "ButtonStateAddMail" type="string" value="true"/>
 <PutRegistry name= "ButtonStateAddressBook" type="string" value="false"/>
 <PutRegistry name= "ButtonStateAssociations" type="string" value="false"/>
 <PutRegistry name= "ButtonStateCreateCase" type="string" value="false"/>
 <PutRegistry name= "ButtonStateMarkSync" type="string" value="false"/>
 <PutRegistry name= "ButtonStateOptions" type="string" value="false"/>
 <PutRegistry name= "ButtonStateSync" type="string" value="true"/>
 <PutRegistry name= "ButtonStateUnmarkSync" type="string" value="false"/>
 <PutRegistry name= "ButtonStateView" type="string" value="false"/>
 <PutRegistry name= "ButtonStateWhat" type="string" value="false"/>
 <PutRegistry name= "ButtonStateWho" type="string" value="false"/>
 <PutRegistry name= "CustomSearchObjects" type="string" value="Feature Requests"/>
 <PutRegistry name= "DisplayAddedSuccessfully" type="string" value="true"/>
 <PutRegistry name= "DisplayByDefault" type="string" value="Accounts,Opportunity"/>
 <PutRegistry name= "DisplayCheckMark" type="string" value="false"/>
 <PutRegistry name= "DisplaySplash" type="string" value="false"/>
 <PutRegistry name= "DisplaySyncComplete" type="string" value="true"/>
 <PutRegistry name= "DoAutoSearchOnAddMail" type="string" value="false"/>
 <PutRegistry name= "DoNotRevertOptions" type="string" value="false"/>
 <PutRegistry name= "DownloadCompletedEmailTasks" type="string" value="false"/>
 <PutRegistry name= "EnableQuickCreate" type="string" value="false"/>
 <PutRegistry name= "ForceResync" type="string" value="false"/>
 <PutRegistry name= "ModifyFieldMappings" type="string" value="false"/>
 <PutRegistry name= "Restricted" type="string" value="true"/>
 <PutRegistry name= "ScheduledSync" type="string" value="false"/>
 <PutRegistry name= "ShowAfterCase" type="string" value="false"/>
 <PutRegistry name= "ShowAfterEmail" type="string" value="false"/>
 <PutRegistry name= "ShowEditMessageTab" type="string" value="false"/>
 <PutRegistry name= "SpawnExplorer" type="string" value="true"/>
 <PutRegistry name= "SupportAttachments" type="string" value="false"/>
 <PutRegistry name= "UploadAttachments" type="string" value="false"/>

</OverrideOptions>

Message Edited by Gambro on 08-12-2009 01:34 PM
MEstesMEstes
I've noticed this as well on some of my users' machines.  I haven't made any changes, just the basic install. 
GambroGambro

I worked with Salesforce support on this and they gave me the following fix which works:

 

1.  Close Outlook and ensure no additional OUTLOOK.exe processes are running in task manager 

2.  Change <PutRegistry name= "AutoLogin" type="string" value="false"/> to "true" in the .xml file

3.  Delete the C:\Documents and Settings\<username>\Application Data\ .salesforce.com directory

4.  Opens up Outlook and the salesforce connect wizard starts, type in the username and password and the 'Related To' should be refreshed.
JAW99JAW99

Cannot find an xml file with <PutRegistry name= "AutoLogin" type="string" value="false"/> can you help? which file specificity?

 
GambroGambro

It is the O_Dictionary.xml file located in the Program Files > salesforce.com > O3 directory

 

You'll probably need to insert the <PutRegistry name= "AutoLogin" type="string" value="false"/> line into the Override Options section.
JAW99JAW99
Thanks you sir! Worked perfectly!