function readOnly(count){ }
Starting November 20, the site will be set to read-only. On December 4, 2023,
forum discussions will move to the Trailblazer Community.
+ Start a Discussion
Tiwari_ShwetaTiwari_Shweta 

Sync error when Accounts are duplicate.

Hi,

 

I have created 2 Accounts with same record types from salesforce.Then I created one contact fron Outlook.

When I tried to associate contact to one of the account ,I associated successfully but when I tried to sync ,

I am getting the following error :

 

'Account failed to add successfully.Account ID:Multiple records with the same name found.Please try the association again."

I have multiple accounts with same name and with same  record types.

Can somebody help.

 

I am using outlook version 3.3.104.