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ndunnndunn 

Account "County" field not merging in Word mail merge documents

I am having a problem with the Account custom field "County" not populating in my Word mail merge documents. There is data in the field, but when I merge the document, I get no data -- just a blank line. 

 

We have two "County" fields in the Salesforce Merge Field tool, which I believe is due to the fact that we are using both Accounts and Person Accounts. That is, I can't find two County fields in the Salesforce UI, but when I use something like the Apex data loader, I see a County__c and a County__pc field. I have pulled both fields into the Word document, but neither will populate.

 

We are using Salesforce Enterprise, Extended Mail Merge, Word 2007 with all templates saved in *.doc format.

 

Any ideas? Thanks.