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Jon2010 Build URL to display a case using case number instead of Salesforce unique identifier
What I'm looking for is a way to build a URL that will link straight to a specific case number, without knowing the unique identifier for the record.
Let's say I have a case which I've numbered 245968, and I want to go straight to it.
If I knew the UID I could use a link like this, which actually works:
https://emea.salesforce.com/10010000001cGK4
That's no good to me for this particular application, because I don't know the UID yet.
Is anything like this below, but that actually works? (this is just a non-working example to show what I'm looking for).
https://emea.salesforce.com/CASE_NUMBER/245968
The closest I have found so far is this
https://emea.salesforce.com/search/SearchResults?searchType=2&str=245968&asPhrase=1&sen=500
That works, but it brings up search results and requires an extra click to get to the actual case record. I want to go straight to the record without an additional click.
Surely this must be possible..? Many thanks for your help!
you ever get this figured out? i need it as well... thanks...
Sadly not, but it's intersting to note that 460 other people are presumably also looking for the same thing...
I've given up for now, but if you manage to figure it out, please share it here.
Strange that two years later and after MANY people need this very simple and almost trivial capability, they still don't provide it "out of the box". It is so obvious that it defies any rational explanation or reason for not doing it. It can be done yourself using the Salesforce API to fetch a case by case number (using the query API instead of the search API) and then extracting the 18-character unique id and building the URL yourself. But this is amazingly crazy that you have to go to all the trouble to build this yourself when would be about 1 day's worth of work for Salesforce to put this together and make it available to their entire community. Unbelievable!
Hi,
I've found a few suggestions online. None of which work for me, either.
https://success.salesforce.com/ideaView?id=08730000000Bpg3
https://success.salesforce.com/ideaView?id=08730000000Brd4
https://success.salesforce.com/answers?id=90630000000gkGQAAY
http://boards.developerforce.com/t5/Product-Discussion/How-can-I-create-a-link-directly-to-a-case-using-the-caseid/td-p/102552
This would be a useful feature that would improve integration with our in-house systems.
public class getCaseByNumber { public static String getCaseQuery () { string caseNumber = ApexPages.CurrentPage().getParameters().get('CaseNumber'); if(CaseNumber == '' || CaseNumber == null) return 'You Must Supply a Case Number'; List <Case> c = [SELECT Id FROM Case Where CaseNumber =: caseNumber]; if (c.size()>0) { return string.valueOf(c[0].Id); } else return 'Case Not Found'; } }<apex:page controller="getCaseByNumber" title="Get Case By Number" showHeader="false"> <script> if ("{!CaseQuery}".length > 0) { if ("{!CaseQuery}" != "Case Not Found" && "{!CaseQuery}" != "You Must Supply a Case Number") window.location = "/{!CaseQuery}"; } </script> <h1 style="display:block;margin:25px;font-size:16px;">{!CaseQuery}</h1> </apex:page>Then you can link to cases using a URL like this:
- https://[instanceName]/apex/viewCase?CaseNumber=XXXXXXXX
- https://na16.salesforce.com/apex/viewCase?CaseNumber=00001000
It may not be pretty, but it works.