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ThurydThuryd 

mail merge to word - font and date format

I am experiencing difficulty when doing a mail merge. 

 

I have set up the template in word giving the document the font i would like to appear (arial). 

 

I have alse "toggled" the date mail merge field to appear "dd/mm/yyyy" as opposed to the salesforce format of "mm/dd/yy"

 

I imported the document to salesforce and when previewing in salesforce everything looks good. But when executing the merge, the merge fields appear in "times new roman" and the date retains the salesforce format

 

What can I do that the font will appear as i set it (arial) in the template?