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CharlieLangCharlieLang 

Outlook 2010 / Salesforce plugin 1.2.148.9801

Recently we got rid of our exchange server and moved to Gmail for Business but retained Outlook clients on our desktops/laptops connected to Gmail.


At this point the Outlook integration with SF stopped working. We are using Outlook 2010 and Salesforce plug in 1.2.148.9801. Is there a newer version? I am not sure?


Some users have the problem where they click on ‘Add Email’ but never receive the confirmation to say it has been added to Saleforce.com and certainly doesn’t appear in Saleforce.com even without the confirmation email.

 

Some users are finding that when they click the Add email button all that is happening is that the email is duplicated in their inbox in Outlook.

 

Is anyone able to help as its starting to become quite a problem.

 

Thanks in advance!!

Best Answer chosen by Admin (Salesforce Developers) 
BMarkhamBMarkham

Charlie,

 

Check out the latest version (1.3.170).  We've fixed some bugs in that area, namely the duplication issue as well as some problems which were prevent added emails from being processed by salesforce.

 

Please note the system requirements state we don't support IMAP servers yet, as there are still known issues in the area.  This will be addressed in a future release.

 

In the mean time, we'd love feedback after you've had a chance to try it out.

 

Thanks!

--Blake

All Answers

BMarkhamBMarkham

Charlie,

 

Check out the latest version (1.3.170).  We've fixed some bugs in that area, namely the duplication issue as well as some problems which were prevent added emails from being processed by salesforce.

 

Please note the system requirements state we don't support IMAP servers yet, as there are still known issues in the area.  This will be addressed in a future release.

 

In the mean time, we'd love feedback after you've had a chance to try it out.

 

Thanks!

--Blake

This was selected as the best answer
LP360LP360

LinkPoint's Outlook integration for Salesforce does support IMAP when used with Outlook and Gmail . Visit our website to see more and to try it out . www.LinkPoint360.com/Outlook