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theitdeptrockstheitdeptrocks 

Hosted Email Solution w/ SF Integration

Hi all,

 

I have a scenario where I have about 50 users on a single Exchange 2003 server.  All of the users use Salesforce and we have been scrappign along with the provided SF Outlook integration.

 

Rather than upgrade our Exchange environment (hardware, software, licensing, pain, time, etc), we've began exploring hosted mail options like Google's Business email. 

 

Whichever service is used, integration is our SF environment (Unlimited Ed.) is essential.

 

Has anyone else made a plunge like this? 

 

I'll probably install VCS Smart Email for Enterprise & Unlimited Edition in a sandbox today, but I was just curious if any other members of the community have done anythign similar.

 

http://appexchange.salesforce.com/listingDetail?listingId=a0N300000016ciJEAQ

 

Thanks in advance!

 

LP360LP360

Take a look at LinkPoint's integration between Outlook and Salesforce. It doesn't matter what version of Exchange you are using since LinkPoint is a desktop application. LinkPoint is #1 on the AppExchange and user's are raving about the simplicity and productivity gains they are experiencing.

 

LinkPoint on AppExchange

http://appexchange.salesforce.com/listingDetail?listingId=a0N30000001qTIuEAM

 

www.LinkPoint360.com/Outlook

 

theitdeptrockstheitdeptrocks

Actually, I was checking out LinkPoint yesterday as a solution to the SF integration issue where recurring events are not synched.  I am going to check out the app today for a limited deployment.  

 

As for the original question, I'd like to hear any input you might have in regards to other LP clients using non Exchange solutions.  Still using Outlook with a hosted soluton would be fine, but to have inbox access within SF would be ideal.

LP360LP360

LinkPoint does fully support recurrent events. Also, LinkPoint does work with Outlook connected to Google Mail or other Non Exchange Solutions.

GstarkeyGstarkey

If you go with a hosting company that uses Exchange 2007 or greater then CloudsPlus may be a good fit.

 

CloudsPlus will synch recurring appointments.

 

Denis MarkovtsevDenis Markovtsev
This answer is a bit delayed, but may still be useful.

I recommend you to consider the Agile GrinMark to Exchange Synchronizer (GESync). It provides server-side integration between Salesforce and Exchange. Integration includes two-way synchronization of Contacts, Accounts, Leads, Meetings, Calls, Tasks; Archiving emails; special scenarios to replicate and create items like Opportunities and Cases from your email client. This solution works without any client-side plugins. No need for additional configuration of standard mobile or desktop email clients (Outlook, Entourage, Mac Mail, iPhone, iPad, Android, Windows Phone, Blackberry, etc.).

Microsoft Exchange: 2007, 2010, 2013, Office365

Free trial version is available so you can try GESync before making a decision.
http://www.grinmark.com/requesttrialform.html
http://www.grinmark.com/products/gesync/

If what you need is one-time synchronization, then trial mode may be enough to get required results.

Best regards,
Denis Markovtsev
GrinMark CRM Integration Team
http://www.grinmark.com
sales@grinmark.com (mailto:sales@grinmark.com)
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