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carnahangroupcarnahangroup 

Users aren't seeing our contacts in their outlook

I just installed Salesforce for Outlook on all of our users computers today. The problem I'm running into is that I uploaded all of our contacts. They can see them when they log into Salesforce but they are not seeing them in their Outlook. Now when I had one of the users follow a couple of the contacts they then appeared in their contacts.

 

How can I get it for each user to see all our of contacts without having to go through and follow every single one?

Ispita_NavatarIspita_Navatar

Hi,

 

May be  you don’t provide user mail id inside the SFDC Org. So you have to mention that mail id first inside the Org. For this your admin have to login that ORG .Follow these steps

 

 Setup->Personal Setup->MyEmailSalesforce

 

and Inside My Acceptable Email Addresses mention that user id. You can define your own Sync Direction as your requirement.

 

Did this answer your question? If not, let me know what didn't work, or if so, please mark it solved.