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JanitaB2JanitaB2 

How to Uninstall Connect for Outlook

Because it's tricky and not well documented, here is a tested procedure for a full clean uninstall. 

 

  1. Close Outlook and Communicator; and Office Products; verify closed with Task Manager.
  2. From Control Panel, Click on Add/Remove Programs
  3. Locate “Salesforce Outlook Edition 3” and click REMOVE.  Close Add/Remove Programs.
  4. Go in regedit
  5. Navigate to “HKEY_CURRENT_USER >> SOFTWARE”
    • Delete the “Redemption” folder
    • Click on SALESFORCE.COM
    • Delete the “SM” folder  (right-click, Delete)
  6. Navigate to “HKEY_LOCAL_MACHINE >> SOFTWARE”
    • Delete the “Redemption” folder
    • Click on SALESFORCE.COM
    • Delete the “SM” folder, if exists  (right-click, Delete)
  7. Close regedit.
  8. Open up Explorer (right-click Start, select Explorer)
  9. Navigate to “C:\Documents and Settings\<<user_name>>\Application Data\salesforce.com”
  10. Delete the “SM” folder
  11. Delete the “.Salesforce.com” folder   (the dot is important!!)

Now you can reinstall Connect for Outlook if desired.