Apex Code Development You need to sign in to do that
Don't have an account?
wylieatworknz Resolving Unresolved Emails using the data loader
Hi
I have a long list of unresolved emails that I want to 'resolve' using the data loader if poss. The issue is that I am not sure exactly what goes on in the back end when I do this and I don't want to create a bunch of junk. My assumption is that on the activity record the status changes, the subject changes (so it is no longer UNRESOLVED...) and the contact ID is associated - but is this it?
If anyone has any insights into the actual unresolved items resolution process and the underlying data structure that would be super helpful.
Many thanks!
I'd like an answer to this as well.