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Difficulty installing Salesforce for Outlook

Has anyone has issues installing Salesforce for Outlook? I don't use Outlook, but I've set up the configuration, and had a user download the installation file and try to run it, but nothing happens. He then opens Outlook, and nothing happens -- no installation wizard, nothing. I've watched his desktop while he's doing this, and there's nothing obviously wrong. He's running Outlook 2010. Any ideas?