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CTI Integration with Salesforce

Hi,

 

Please let me know the Process/Steps required to achieve CTI Integration with Salesforce.

 

Thanks..

Cory CowgillCory Cowgill

There are a couple things.

 

1. You need to ensure you have the Service Cloud licenses.

2. There are AppExchange CTI Adapters that you can install for all the major CTI providers (Cisco, Avaya, etc) - http://www.appexchange.com and search (CTI) or (Telephony).

3. You can use the Open CTI Toolkit on SFCD to build your own CTI integration.  http://wiki.developerforce.com/page/Open_CTI

 

That should help you get started.