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Aceldama Salesforce for Outlook add-ins not loading
We have a few new Windows 8 machines at our company and we are running into issues installing Salesforce for Outlook (2007). The software installs, and items can sync, but the add-ins do not launch.
They do not appear under Help > Disabled Items....
They are listed as disabled under Tools > Trust Center > Add-ins > Manage COM Add-ins, but get the following message: "This add-in is installed for all users on this computer, and can only be connected or disconnect by an administrator". If I log in as an admin, I can activate these add-ins, but they keep reverting back to disabled and the message when try to activate this is not: "Not Loaded. The Managed Add-in Loader failed to initialize."
Not sure if this is related, but after installing and starting the application, if I right click and hit settings, I received two script errors:
https://ssl.salesforce.com/jslibrary/1360895802000/sfdc/Security.js
and then
I am experiencing the same issue. Have you had any luck in resolving?
Yes. Had to call SF support to finally resolve. Their installer is a bit buggy for Windows 8 machines. The workaround:
Extract the contents of the MSI installer file. Run the following installers in following order:
1) o2010pia.msi
2) vstor40_x64.exe
3) SalesForceForOutlook.exe
Then it should be working.
Might have a slight change in the file name due to the version you have. 64 is added the to file name for the 64 bit version.
Also, I extracted from the exe installer.
Can you please clarify which compressed file should I decompress to get this:
1) o2010pia.msi
2) vstor40_x64.exe
3) SalesForceForOutlook.exe
Hi All,
The compressed file which should be decompressed is the SFO MSI file available at the following location:
1) o2010pia.msi
2) vstor40_x64.exe
3) SalesForceForOutlook.exe