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Alex F.
MailDrop - case descriptions
Hello there,
at first let me thank you for this wonderful little application.
There is only one feature i am badly missing:
When adding an mail to SalesFoce and searching for a case, only the case number (id) is visible. Would it be possible to add an additional collumn containing the case description in order to be able to recognize the correct case?
Keep up the great work!
Kind regards
Alex
at first let me thank you for this wonderful little application.
There is only one feature i am badly missing:
When adding an mail to SalesFoce and searching for a case, only the case number (id) is visible. Would it be possible to add an additional collumn containing the case description in order to be able to recognize the correct case?
Keep up the great work!
Kind regards
Alex
Hello there,
thank you for the response. Regarding the UI i think that the SalesForce Outlook connector does a good job here:
please have a look at the screenshot enclosed.
I was searching for the string 'test'. In fact some results are found but i can only see the case ids and not the subjects so it is impossible to see which is the correct case.
Best regards
Alex
a simple solution would be to replace the id display for cases with the subject. What do you think?
Kind regards
Alex
When I use your Maildrop app, I get an error from Salesforce.com that will not allow me to log in. How do I go about solving that?
Thanks
Figured it out. Thanks.
Maybe this is too much work to be worth it, but what about making the last column ("Additional") use an argument concatenation approach like c++ printf would...
So what I am thinking is you basically take 20-40 fields that people are probably going to want from SF and give them each a unique 2 or 3 character identifier. For example Stage = STG, Clost Date = CLD, Description = DSC etc.
Then you give a user access to a preferences variable where they can create a list of these id's... my list might be CLD STG DSC which would then give me the Close Date for an opportunity followed by Stage followed by Description.
Yes, I admit this could be a pain to program and it only partially solves the problem of different column stuff needed for different item types (opportunity, case, etc.). I guess you could have a preference variable for each type of item and different "format string" for each??