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jcald
add case to different case queues in Maildrop
IS there a way to change to a different case queue in Maildrop? I have multiple service console app with different queues and need them to go into their proper queues. Thanks
You would have to edit the case once it was created.
All Answers
You would have to edit the case once it was created.
Thanks for the quick reply. Do you know an app that does this feature?
Can editing the Applescript in MailDrop work to change the record type of a case?
tell application "Maildrop"
set theEmail to make new email
set plain body of theEmail to theBody
set from name of theEmail to theFromName
set from address of theEmail to theFromAddr
set to name of theEmail to toName
set to address of theEmail to toAddr
set outgoing of theEmail to isOutgoing
set subject of theEmail to theSubject
set date received of theEmail to theDate
theEmail create case
// edited: change record type
delete theEmail
end tell
Sorry, no, the record type is not exposed to the apple script interface.