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jcaldjcald 

add case to different case queues in Maildrop

IS there a way to change to a different case queue in Maildrop? I have multiple service console app with different queues and need them to go into their proper queues. Thanks

Best Answer chosen by Admin (Salesforce Developers) 
SuperfellSuperfell

You would have to edit the case once it was created.

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SuperfellSuperfell

You would have to edit the case once it was created.

This was selected as the best answer
jcaldjcald

Thanks for the quick reply. Do you know an app that does this feature?

jcaldjcald

Can editing the Applescript in MailDrop work to change the record type of a case?

 

tell application "Maildrop"
            set theEmail to make new email
            set plain body of theEmail to theBody
            set from name of theEmail to theFromName
            set from address of theEmail to theFromAddr
            set to name of theEmail to toName
            set to address of theEmail to toAddr
            set outgoing of theEmail to isOutgoing
            set subject of theEmail to theSubject
            set date received of theEmail to theDate
            theEmail create case

// edited: change record type


            delete theEmail
        end tell

SuperfellSuperfell

Sorry, no, the record type is not exposed to the apple script interface.