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Jay2Jay2 

Primary and Secondary Ordering for Customer View

Hi all,

 

I want to create a custom view for cases that orders cases first by a primary field and then by a secondary field (e.g., first by support tier, then by priority level). Before I develop a custom page for this, I wanted to verify the following:

 

1. Salesforce's custom view wizard doesn't currently allow one to define a default primary ordering field.

2. The wizard doesn't currently allow one to define a default secondary ordering field.

3. The wizard doesn't currently allow one to lock the ordering settings of a view (such that most users can't change the sorting logic).

 

It would be great if someone could dispel these understanding, but even an informed confirmation would be appreciated! :)

 

Best,

Jon

Best Answer chosen by Admin (Salesforce Developers) 
Ankit AroraAnkit Arora

1. Salesforce's custom view wizard doesn't currently allow one to define a default primary ordering field.

 

Yes, this is not supported yet.

 

2. The wizard doesn't currently allow one to define a default secondary ordering field.

 

True

 

3. The wizard doesn't currently allow one to lock the ordering settings of a view (such that most users can't change the sorting logic).

 

Yes.

 

There are some ideas posted related to this, please visit :

 

http://success.salesforce.com/ideaview?id=08730000000BpZUAA0

 

http://success.salesforce.com/ideaview?id=08730000000BpkXAAS

 

 

Thanks

Ankit Arora

Blog | Facebook | Blog Page

All Answers

Ankit AroraAnkit Arora

1. Salesforce's custom view wizard doesn't currently allow one to define a default primary ordering field.

 

Yes, this is not supported yet.

 

2. The wizard doesn't currently allow one to define a default secondary ordering field.

 

True

 

3. The wizard doesn't currently allow one to lock the ordering settings of a view (such that most users can't change the sorting logic).

 

Yes.

 

There are some ideas posted related to this, please visit :

 

http://success.salesforce.com/ideaview?id=08730000000BpZUAA0

 

http://success.salesforce.com/ideaview?id=08730000000BpkXAAS

 

 

Thanks

Ankit Arora

Blog | Facebook | Blog Page

This was selected as the best answer
Jay2Jay2

Many thanks for the help!