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skausskaus 

Service Console Task behavior - cancel action

Hi All,

 

I have customized service console using service console toolkit. As per customization , when a user while in service console clicks on an activity from the list view , I open account in the primary tab and case , account details and activity details in subtab.

 

Since , currently , there is no option to open an activity as a subtab of account (unlike case). I open activity detail in primary tab and then open account as anoher primary tab having account details , case and activity as subtabs.

 

The problematic behavior I am facing is that when user clicks on edit and then clicks on the activity opened in subtab , instead of showing the detail activity page , it closes the activity page.

 

Has anyone run into a similar problem ? Pls let me know if you guys have a solution or ideas.

 

Thanks