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padma_2700padma_2700 

Salesforce Live Agent AccountDashboard

Hi Everyone ,

Our org have Live agent license and could be able to launch Agent Console from Live Agent Tab.

My problem is I am unable to login to neither Operator Console nor AccountDashboard instead of being administrator using following links.

https://dashboard.liveagentforsalesforce.com/login                       (Account Dashboard)

https://depot.liveagentforsalesforce.com/app/operator.php            (Operator Console)

 

I have tried with forgot password ,instead of giving proper email address, its showing error "Please enter valid email address"

 

 

Please  help me out how to login into Account Dashboard.


Waiting eagerly for reply.

Thanks in advance.

GCDevGCDev

Just curious if you got this resolved as I'm having the same problems.

 

Thanks.
padma_2700padma_2700

Hi,

 

I got the solution for this Problem.

One has to buy Live agent License to access Account Dashboard / Operator Console.

 

What generally you have in the org is the feature license ,where you can implement some features of that particular application in the org.

 

Hope this answered your question.

 

Thanks.