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InteractiveLogic Live Agent Chat Window Customization
The Live Agent Developer's Guide has a section on "Customizing Chat Windows", which is awesome. I'm really glad that we have the ability to build a custom window using Visualforce components and HTML/CSS!
However, there seems to be a piece missing in that section, unless I just missed it.
The section tells us how to build a custom window but it doesn't seem to indicate how to hook it up to our deployment. Therefore, how do we tell our deployment to use the custom Live Agent Chat Window?
Thanks!
///eks
I think I found it.
User Name > Setup > App Setup > Customize > Live Agent > Chat Buttons > [Edit] > Custom Chat Page
Getting good at answering my own posts!
All Answers
I think I found it.
User Name > Setup > App Setup > Customize > Live Agent > Chat Buttons > [Edit] > Custom Chat Page
Getting good at answering my own posts!
OK so here's a puzzler.
When I switch to using a custom page, the user is blocked by an "Authorization Required - You must first log in or register before accessing this page." message.
So my next question is... how do I expose that custom page so that any of our customers/users can communicate via the custom chat page (i.e. allow access to it from the public without login)?
[EDIT]
I attempted to adjust the "Security" setting of the page, just adding all the roles to the page, and that didn't work... so still up to other suggestions.
[/EDIT]
Thanks!
Did you ever find the solution to "Authorization Required"? Running into the same issue with the demo code provided in the Live Agent dev guide
Yes I solved it... but I don't recall how! Doh!
Let me see if I can figure that out again and I'll post the solution...
OK, As I recall, Scott_VS got me pointed in the right direction. In this thread:
http://boards.developerforce.com/t5/Visualforce-Development/Exposing-a-Customized-Live-Agent-Chat-Window/m-p/460585
He said the following:
Is the Live Agent being hosted from a Force.com Site? (Username -> Setup -> Develop -> Sites)
If so, then you need to click on that site's name and then click on the "Public Access Settings" button at the top.
But there were a couple more steps, and I think these are they:
I think that was all I needed to do, but I really cannot recall 100% if this was it. Let me know if if works for you, since I'm going to need to remember how to do this again!
Also if you discover other steps, could you please post them here so we can keep this information around?
Thanks!
SF Support did this for me but from what I gather the steps you mention are correct to get this working.
Thanks for the help !
I use liveAgent:clientChatEndButton in my Custom Live Agent. But it doesn't work.
My source code as below:
"<liveAgent:clientchat>
<liveAgent:clientChatSaveButton label="Save Chat" />
<liveAgent:clientChatEndButton label="End Chat" />
<div style="top: 5px; left: 5px; right: 5px; bottom: 5px; position: absolute; z-index:0;">
<liveAgent:clientChatAlertMessage />
<liveAgent:clientChatStatusMessage />
<table id="waitingMessage" cellpadding="0" cellspacing="0">
<tr>
<td>Please wait while you are connected to an available agent.</td>
</tr>
</table>
<div style="top: 0; right: 0; bottom: 41px; left: 0; padding: 0; position: absolute; word-wrap: break-word; z-index: 0;">
<liveAgent:clientChatLog/>
</div>
<div style="position: absolute; height: auto; right: 0; bottom: 0; left: 0; margin-right:67px;">
<liveagent:clientChatInput/><liveAgent:clientChatSendButton label="Send"/>
</div>
</div>
</liveAgent:clientchat>"
Please help me make it work.
Thanks you very much.
HI,
can u send me sample code of customization of chat window. i am confusing where should i have to place my javascript code..plz..plz...plz.,..plz
I had the same issue, I added custom chat window - vf page to the public access settings of PreChatForm site.
Thanks,
Hari