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Live Agent-Post Chat Page-Exit Survey
I am currently integrating Live Agent in Salesforce. I have created Post-Chat page, however I need to integrated an "Exit Survey" in the Post-Chat page. I do not have strong knowledge in HTML and Javascript and not sure what the code should look like to create the "Exiti Survey". Here is the information that I would like to display:
Exit Survey:
Content that will be displayed before and after the survey is submitted:
Thank you for your interest in our products and services.
Body Text:
Please complete a quick suvey to rate our online customer service chat.
Headline Tex (displayed after submission)
Body Test (displayed after submission)
Pacific Power online chat is available 8 am -4:30pm PST-Monday to Friday.
Field 1:
How would you rate yoiur overall experience?
Select Field:
Exemplary
Satisfactory
Disaapointing
Field 2
Please include any comments:
Text Field Here
Survey window closing after 1 minute
Here is the the Visual Markup that I have for the Post Chat Page:
<apex:page showHeader="false">
<h1>Post Chat Page</h1>
<!-- These variables are passed to the post-chat page and can be used to customize your
post-chat experience -->
Request Time: <apex:outputText value="{!$CurrentPage.parameters.requestTime}" /><br/>
Start Time: <apex:outputText value="{!$CurrentPage.parameters.startTime}" /><br/>
Button Id: <apex:outputText value="{!$CurrentPage.parameters.buttonId}" /><br/>
Deployment Id: <apex:outputText value="{!$CurrentPage.parameters.deploymentId}" /><br/>
Last Visited Page: <apex:outputText value="{!$CurrentPage.parameters.lastVisitedPage}"
/><br/>
Original Referer: <apex:outputText value="{!$CurrentPage.parameters.originalReferrer}"
/><br/>
Latitude: <apex:outputText value="{!$CurrentPage.parameters.latitude}" /><br/>
Longitude: <apex:outputText value="{!$CurrentPage.parameters.longitude}" /><br/>
City: <apex:outputText value="{!$CurrentPage.parameters.city}" /><br/>
Region: <apex:outputText value="{!$CurrentPage.parameters.region}" /><br/>
Country: <apex:outputText value="{!$CurrentPage.parameters.country}" /><br/>
Organization: <apex:outputText value="{!$CurrentPage.parameters.organization}" /><br/>
Transcript: <apex:outputText value="{!$CurrentPage.parameters.transcript}" /><br/>
Disconnected By: <apex:outputText value="{!$CurrentPage.parameters.disconnectedBy}"
/><br/>
Error: <apex:outputText value="{!$CurrentPage.parameters.error}" />
<!-- Implement your post-chat message, form, or survey here -->
</apex:page>
I appreciate any help I can get!
Thank you!
Currently I am working on the Post-Chat Survey Questions and Want to know did you saved the Surevey Questions to Live Chat Transcript.
Kindly let me know about this.
Thank you in advance
Thank You!