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john.krjohn.kr 

Hi ! How to send Email templates based on user language

We have users in multiple countries who are often in case teams on the same case.
We have set up translation workbench and I have multiple versions of each email template we use for each language we serve, however I cannot send the appropriate template based on the language of the user.
I have english speakers in germany and also german speakers and so I want to send the email in the native language of the user even if the case was generated in germany and even if they are both in the case team for the same case.

Mohith Kumar ShrivastavaMohith Kumar Shrivastava

http://www.salesforce.com/us/developer/docs/pages/index_Left.htm#StartTopic=Content/pages_compref_messaging_emailTemplate.htm

 

Observe the language attribute there in the email template .From the reciepent you have a custom field and from that custom field you can always populate language and then template will change the language .