Apex Code Development You need to sign in to do that
Don't have an account?
eoates Problems overriding standard buttons/links on service cloud console
Hello,
We just started using the Service Cloud Console and ran into a bit of a problem. We have a custom object (let's call it Widget) which has its standard Edit button overridden with a VF page. There is nothing special or fancy with this VF page and there is no JavaScript in the VF page. It's just a plain ol' simple VF page. Outside of the Console, everything works perfectly. When users are using the Console, however, any time they click to edit a Widget, the VF page opens in full screen without sidebar and header and without any of the Console UI.
As I said, this is an override of the standard edit button, so I cannot add JavaScript or anything as I don't have any control over the standard button. Also, this page has to be used by both console and non-console users so I cannot make any changes that would cause the page to only work in console; the page still has to work outside of the console.
Any thoughts or suggestions are welcome. Thanks in advance.