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loislane
Visual Force Email Template - include Thread ID and Case Owner Email Signature
I need to use a Visual Force email Template when cases are closed so I can customize the Reply To Field.
How do I include the Case thread ID?
How do I include the Case Owner's Email Signature?
<messaging:emailTemplate recipientType="Contact" relatedToType="Case" replyTo="{!relatedTo.Owner.email}" subject="Notice of Closed Case & Client Survey: {!relatedto.CaseNumber}" > <messaging:htmlEmailBody > <html> <body> <messaging:htmlEmailBody > <html> <body> <p>Dear {!recipient.name},</p> <p>This is to inform you that Case # {!relatedto.CaseNumber} which was reported by you on {!relatedto.CreatedDate} has been marked as 'Closed'. If you feel that this case has been closed in error, please do not hesitate to contact us.</p> <p>Sincere regards,</p> <br></br> <p>{!relatedTo.owner.name}</p> <p>CASE OWNER SIGNATURE HERE</p> <br></br> <br></br> <p>CASE THREAD ID HERE</p> </body> </html> </messaging:htmlEmailBody> </messaging:emailTemplate>
Did you find any resolution on this or can you not include {relatedTo.Thread_Id} to a visualforce email template? I try it and get
Error: Invalid field Thread_Id__c for SObject Case
Thanks,
Dahveed
Sorry I meant
Error: Invalid field Thread_Id for Sobject Case. I tried putting the __c just in case but didn't work.