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AC3 CNAME records for custom domains
We were planning to do a branded domain name for our Sites implementation (let's say example.com). We reserved the domain name but have not pointed it at anything (no DNS records). I asked for a CNAME record to be created for example.com to point to example.force.com, and my network folks tell me they can't do a CNAME record for example.com -- it has to be for www.example.com or somesuch subdomain.
Is that correct? And in that case, anyone leaving off the www (or whatever) would not get our site to resolve, correct? (Unless I host example.com and do a redirect or something.)
I want to avoid having any of our servers involved in this. Any suggestions?
yes, you will need to (301) redirect abc.com to http://www.abc.com and the create an alias for www to abc.force.com
After the alias is in place se tthe custom web address of your site as www.abc.com
All Answers
You may have gotten some inaccurate guidance, or you may have some restrictions that are specific to the provider of your domain registration.
Here's an example:
http://colgincellars.com which ends up at http://www.colgincellars.com which is a CNAME for http://colgin.force.com
yes, you will need to (301) redirect abc.com to http://www.abc.com and the create an alias for www to abc.force.com
After the alias is in place se tthe custom web address of your site as www.abc.com