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CountryGirlCountryGirl 

Knowledge Solution display issue

We've set up Knowledge and the new Service Cloud Console.  When we bring up a case, knowledge articles show up in the knowledge pane just fine.  We can see the questions and solutions.  However, once clicked on so it opens in the main pane, we just get the article name in huge text.

 

Same is true when going to the knowledge site for the org.  We can search and find the solution but when we select it, we get huge text (not formatted) and no solution shows.

 

We set this up 'out of the box' so is there some configuration that we're missing?

etienne.giraudyetienne.giraudy

Hi,

Can you post a screenshot? that will help understanding your issue.

Thanks

Etiene