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Slim123Slim123 

Case management functionality in Force.com apps via custom objects

Hi,

 

I'm wondering if its possible to develop a force.com app using the embedded license, and create custom objects to allow some case management functionality, or would that be in violation of the license as it involves some CRM functionality and thus requires a service cloud license? 

 

For example, can I create a custom object to log tech support requests called "ITRequests" , whereby employees log tech support requests into the custom object and put it through a workflow?

 

Thanks

Slim

mikefitzmikefitz

There are no issues with creating your own case management functionality....you pay for the custom objects so you can do whatever custom thing you want to do.